Business and Practice Management Speakers and Courses

“ Esthetic Enhancements for Your Chairside Crowns from Single Tooth to Full Smile Design”

+ Course Information

• High Impact Communication...Words to Use...Words to Lose

  • Have you ever felt as though your communication wasn’t effective? In this course, you will learn fail-safe ways to communicate with patients, the office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling.

Learning Objectives

  • Implement effective communication guidelines for scheduling and reducing open time
  • Design foolproof financial arrangements and communicate effectively when collecting from patients and insurance companies
  • Manage efficient hand-offs from clinical team to administrative team and vice versa

+ Speaker Bio

  • Lois Banta is CEO, President, and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The American Academy of Dental Office Managers (AADOM) and The American Academy of Dental Practice (AADP). She received the prestigious Lifetime Achievement Award at the 2016 AADOM conference and was listed as one of the Top 25 Women in Dentistry.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Saturday, 10:30-11:30 a.m. Lagoon G/H
  • Level of Training: Basic
  • CE Eligible: Yes
  • Target Audience: Team Training
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• Smart Insurance Strategies: Learn how to stay profitable in the midst of shrinking dental insurance reimbursements with Alex Nudel

  • What if Amazon opened a dental practice up right across the street from you? How would you compete? What do you offer that they don’t? Efficiency, Excellence and Economy; It used to be that you could only have two of these. In today’s environment, we expect all three. Hone in on the fundamentals that great practice master for winning results.

Learning Objectives

  • Dental Industry outlook for DSO’s and private practice
  • Recent survey of what dental patients want
  • Systems that elevate your standard of care and increase patient loyalty

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  • Jennifer Chevalier is an American businesswoman, writer and entrepreneur. Co-Author of the best-selling book, Hire to Inspire – what great leaders do to consistently achieve winning results, Jennifer dedicates her life to improving the business of dentistry and the lives it transforms. Every audience she speaks to can feel her commitment and passion about moving dentistry forward.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Saturday, 9-10 a.m. Breakers EFKL
  • Level of Training: Intermediate
  • CE Eligible: Yes
  • Target Audience: Team Training
“Guided Partial Extraction Therapy - Simplifying the Complex”

+ Course Information

• Delivering W.O.W. Service - People Will Forget Everything Except How You Make Them Feel

  • Research shows that practices that build their office environment around serving the patient dominate the market, but customer service is often confusing. Your practice must be set apart from other practices. Discover how to manage expectations and consistently deliver W.O.W. Service and patient experience!

Learning Objectives

  • Recognize the essentials of W.O.W. Branding to build loyalty

  • Learn techniques to make W.O.W. Impressions to attract new patients and retain existing patients

  • Understand how to consistently manage expectations by utilizing 5 W.O.W. Service Standards

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  • Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is the author of two books; “Ta-Dah! And “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Friday, 2-3:30 p.m. Lagoon A/B
  • Level of Training: Intermediate
  • CE Eligible: Yes
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• Extraordinary Practice. Extraordinary Life. What it Takes to Have Both!

  • Do you want to be a better leader in the workplace? Do you envision yourself refining the skills needed to lead yourself through life in a more effective, deliberate way? Not every great leader is born – often great leaders are made. This course offers you a jump-start on refining your everyday habits that lead to a more satisfying personal and professional life.

Learning Objectives

  • Learn the 37 Success Secrets that lead to the most powerful and passionate practice and life that attracts your dream patients and team members for a lifetime

  • Build a roadmap for success and become a master of execution and leadership

  • Create a growth culture that fosters employee leadership and engagement to retain your high-performers

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  • A seasoned motivator, public speaker, and acclaimed coach with over 30 years of business leadership in the healthcare community, Bernie Stoltz conducts thousands of training programs across the country to help doctors and their teams become their personal and professional best. Bernie brings passion, positivity and enthusiasm to every audience leaving you refreshed and refocused for what’s next.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Friday, 2-3:30 p.m. Lagoon I/J
  • Level of Training: Intermediate
  • CE Eligible: Yes
  • Target Audience: Team Training
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• Professional Practice Transitions: Purchasing or Selling a Dental Practice vs. Associate Buy-In Transactions

  • Practice transitions can often be a complicated minefield to navigate. Whether you are looking to expand your practice through acquisition, develop a transition or become a multi-practice operator through minority equity Associate Buy-Ins, you need to understand the issues in a transaction from both a buyer and seller’s perspective. This session will help attendees develop an in-depth understanding of the business, legal and practical considerations necessary to execute the ideal transaction. Strategies from each side of the negotiating table are considered. This course looks at the pros and cons of both Associate buy-ins and outright practice purchases or sales. Attendees will gain insight into how, when and why to take on a partner and the various deal structures associated with each option available. In addition, the instructor will review the critical documents and things to consider before signing as well as the essential steps in the process. The course also discusses current Mergers & Acquisitions trends in the industry and how they affect these types of transactions including the impact and changing landscape caused by DSO’s. Attendees will receive an autographed copy of Mr. Barrett’s soon to be released book on Practice Transitions.

Learning Objectives

  • Learn how to navigate business and legal pros, cons, and considerations between practice acquisitions and associate buy-in transactions
  • Understand the various deal structures in practice transitions from the traditional to the more sophisticated and the impact of DSO’s on the market
  • Address the critical business and legal due diligence requirements for sound deal-making to avoid a bad decision or potential disaster

+ Speaker Bio

  • William Barrett, Esq. is the CEO of Mandelbaum Salsburg P.C., a well-recognized and historic 89-year-old law firm with offices in New York, New Jersey, Florida, and Colorado. Bill has over 20 years of experience representing several hundred healthcare professionals of varying disciplines in business formations, mergers and acquisitions, and commercial finance transactions. Bill is a nationally known author, transactional specialist, and deal maker in dental practice transitions, practice sales and purchases, associate buy-ins, start-ups, and the structuring of DSO’s throughout the country.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Thursday, 1:30-2:30 p.m. Surf C/D
  • Level of Training: Basic
  • CE Eligible: Yes
“Strategies for the One-Visit Cosmetic Makeover” and “The Story of the Mouth”

+ Course Information

• The Growth Mindset

  • What differentiates high performers from everyone else? Is it circumstances? Resources? Or is it something else? Learn how to streamline your path to success in business and in life by mastering the three principles that separate the best from the rest!

Learning Objectives

  • Learn the key to unlocking your potential
  • Learn how to create predictable results
  • Understand the formula for achievement

+ Speaker Bio

  • As Managing Partner of Fortune Management and nationally certified speaker, Jon has supported hundreds of doctors and their teams in unlocking the potential within themselves and their practices. He frequently speaks throughout the Southeast and is known for his high-powered, energetic, and enthusiastic approach. His passion for overcoming common challenges, building high-performance teams, and achieving results makes him an invaluable resource to any doctor seeking greater growth, profitability, and quality of life.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Thursday, 4:30-5:30 p.m. Lagoon G/H
  • Level of Training: Intermediate
  • CE Eligible: Yes
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• Next Generation Dentistry: Growth Strategies to Secure the Future of Your Practice

  • If you have been practicing 10, 15 even 20+ years, you should be considering, what is next? What do I want my practice to look like in the next 10-20 years? Who do I want to continue my legacy and build off the foundation I built? Finding key talent is a growing concern for many mid-career dentists. Learn effective strategies to create and foster the future for your practice.

Learning Objectives

  • Strategies for bringing on a next generational associate

  • Clearly define the need between an associate and a future partner

  • Developing a strategy for working less while still growing the bottom line for year to come

+ Speaker Bio

  • Jonathan Miller, recent author of "Don't Sweat the Start-Up! Dental Practice Ownership Made Simple," found his passion in helping dentists realize their visions of practice ownership. He is widely known in the young dentist community and leverages his expertise in matching young doctors with mid-career and late career dentists for a successful long-term transition. Gain insight and perspective on how to best relate to the millennial dentist and what they really want.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Saturday, 2:30-3:30 p.m. Lagoon A/B
  • Level of Training: Intermediate
  • CE Eligible: Yes
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+ Course Information

• The Single Biggest Secret to Mastery in Dentistry

  • There has never been a more exciting time to be a dentist. With this, has come a massive disruption in technology, processes, and talent development in this great profession. See how the very best restorative dentists and specialists in the world have re-engineered their THINKING to create higher predictability, efficiency, and quality team engagement in less clinical hours. The by-product of this new thinking is higher quality work, higher profits, and more joy as a dentist. See what truly makes a master in dentistry:

Learning Objectives

  • See the formula for finding the RIGHT PEOPLE and the steps to develop them
  • See the “Path to Mastery” and the dangers along the way that come with complexity effectively when collecting from patients and insurance companies
  • Learn the 3 Non-Negotiable Steps to “Mastery” in dentistry and in life

+ Speaker Bio

  • Kirk Behrendt (pronounced "BEAR-ant") is an international speaker, acclaimed author, and the visionary CEO of ACT Dental. He has invested his entire professional life in studying the elite practices in dentistry and the leadership that guides them. Kirk founded ACT Dental over 21 years ago with the goal of providing personalized solutions for dentists around the world. After seeing so many talented dentists struggle to run a predictable, profitable business, he made it his mission to assemble a team of leadership and practice management experts to help dentists solve their biggest problems. The ACT Dental platform is a transformational resource that provides the foundation for dental practices to thrive in any environment. His philosophy is simple - your amazing career in dentistry is worth nothing if you can’t enjoy your life outside the office as well. Dentistry Today has recognized Kirk as one of the Leaders in Dental Consulting for TEN years running. He is also on the Board of Advisors for the Pankey Institute, an Adjunct Professor for the Dawson Academy, and has been chosen as one of twelve featured speakers at the Thomas P. Hinman Dental Meeting in 2019 and 2020. Dr. Peter Dawson has referred to Kirk as “THE best motivator I have ever heard.” When Kirk is not hosting his podcast, The Best Practices Show, you can find him spending time with his wife, Sarah, and their 4 children, Kinzie, Lily, Zoe and Bo attending every sporting event under the sun.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Friday, 4-5:30 p.m. Lagoon G/H
  • Level of Training: Advanced
  • CE Eligible: Yes
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+ Course Information

• Dentistry: If You're Not Having Fun, You're Doing It Wrong!

  • What could be more fun than a full schedule in a practice where patients gladly accept treatment and you get to use all your skills and technology to the max? That’s what a Remarkable Practice is all about. This course shows you how to get there, by creating a patient experience and corporate culture that is fun, builds patient loyalty, increases case acceptance and motivates patients to refer your practice. And we'll have a few laughs along the way!

Learning Objectives

  • How to most effectively spread the word about your practice in social media

  • What dental patients want now, and how to teach inspire and motivate your team to give them that every day in every way

  • What resources, software and technology make your practice run faster, better and make your team most productive

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  • Fred is the author of two bestselling books, Everything is Marketing: The Ultimate Strategy for Dental Practice Growth, and Becoming Remarkable: How to Create a Dental Practice That Everyone Talks About. Drawing upon his 30+ years of experience in dental consumer marketing, Fred shares marketing strategies and practical techniques that dental practices need to thrive in a competitive and increasingly challenging field. His message focuses on achieving deeper patient relationships while using refined marketing tactics to maximize production from both new and existing patients.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Thursday, 3-4 p.m. Lagoon C/D
  • Level of Training: Intermediate
  • CE Eligible: Yes
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+ Course Information

• Human Resources: What Your Employees Really Want (and it’s not money)

  • In today’s “quitting economy”, giving focus to employee engagement and retention factors when managing your team is more important than ever. Not only is turnover costly, but the more productive and engaged our team is, leads to a stronger connection to positive revenue impact. Learn best practices to create a retention strategy that aligns with your business goals to receive maximum return on your investment in your team.

Learning Objectives

  • Establish an on-boarding system rooted in a foundation for employee engagement

  • Identify and discuss the fundamentals of HR KPIs

  • Learn the importance of using objective metrics and key performance indicators when measuring your team

+ Speaker Bio

  • Ali Oromchian, JD, LL.M. is co-founder and Chief Executive Officer of HR for Health, which is a software as a service platform that provides web-based human resources solutions and advice for health care practice owners and managers. Ali is also a founding attorney of the Dental and Medical Counsel, P.C. law firm and one of the nation’s leading legal authorities on topics relevant to doctors. Since its creation, the Dental and Medical Counsel P.C. law firm has been regarded as one of the preeminent law firms devoted exclusively to healthcare professionals. Clients seek Ali’s advice on practice acquisitions and sales, creation of corporations and partnerships, associate contracts, estate planning, employment law matters, office leasing, and state board defense.

    “Dentsply Sirona World speakers have been compensated for their presentations at this event by Dentsply Sirona, and have agreed to disclose any additional financial interest with any other company whose products are discussed in their course at the beginning of the presentation.”

+ Other Important Information

  • Day and Location: Saturday, 1-2 p.m. Lsgoon A/B
  • Level of Training: Intermediate
  • CE Eligible: Yes