Building Better Work Relationships: Tools for Results-Oriented Communication
Saturday 1 - 2 pm
In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "Master Communicator."
Exceptional Leadership: Improving Team Accountability and Performance through Emotional Intelligence
Thursday 4:30 - 5:30 pm
It has been observed that those with higher Emotional Intelligence perform better, are more resilient to challenges, are better communicators, are better at self-motivating and have a higher degree of influence over those around them. Emotional Intelligence, or EQ, is one of the most distinguishable characteristics of exceptional leaders and peak performers. Simply stated, EQ is the ability to read and evaluate verbal and non-verbal communication cues to determine how to influence yourself or another individual to achieve new results in a given context. From customer service to case presentation and enrollment skills, EQ is a unique skill that allows anyone to excel in any position. While some are naturally born with heightened EQ, it is a skill that can be learned and developed and this presentation will explore why EQ is becoming the most important skill in growing an organization, and how anyone can increase their EQ to get better results in business and in life.
Focus on the Fundamentals
Thursday 4:30 - 5:30 pm
Making your practice advertising and marketing work requires a solid adherence to the basics: great call handling, a positive practice culture, fully modernized practice promotion and an exceptional patient experience. This course is designed to assure that you’ve poured a solid foundation as you invest in practice marketing, to maximize your results and steadily increase your production.
Master Marketing Class
Friday 3:30 - 4:30 pm
Every aspect of practice marketing is changing. Many dentists have adapted their approach, but question its effectiveness. This course will examine every medium of practice promotion, with practical recommendations on how to amplify your success using the very latest knowledge about these ever-changing resources.
How to Get Your Patients to Do What You Want
Saturday 2:30 - 3:30 pm
How to get your patients to do what you want by understanding people's behavioral differences. This DISC model provides a common language that people can use to better understand themselves and adapt their behaviors with others -- patients, teammates, leadership, and other relationships.
Communication Solutions - Attitudes, Breakdowns & Conflict Resolutions
Friday 8:30 - 10 am
Communication is responsible for many things, and improving your communication techniques can result in a high-performing team and better patient relationships. Learning to elevate your communication will enable you to inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect.
This course illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Judy Kay will share understanding the why behind others’ beliefs, opinions, and assumptions. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous, and ultimately create a positive environment, where every team member and patient looks forward to coming into the office.
Judy Kay, communications expert, will share how you can elevate the level of communication in your life.
Your Patients' Gut Health: What Every Dental Professional Needs to Know!
Saturday 9 - 10am
Your gut flora. Your resident microbiome. Your 100 trillion little friends that call your body home. Microscopic, yet enough to make your skin crawl. The latest research shows they influence your patients’ metabolism, mood, immune system, food cravings, oral health & yes even their personality. With the latest science you will have better chair-side conversations/recommendations about diet, probiotics & how patients can maximize their overall vitality by having excellent masticatory function.
Legal Minefields in the Dental Practice and How to Stay Compliant
Thursday 3 - 4 pm
As a practice owner, creating a strategic business operations plan will allow you to have a strong business foundation and create a thriving practice. This plan should include everything from employee management to contracts, and marketing to technology. With every business decision made along your path to success, the legal ramifications that could result must be considered.
Untapped Potential the $1,000,000 You are Leaving on the Table
Saturday 10:30 - 11:30 am
Catapult your practice growth with a step-by-step approach for Patient Retention and Reactivation. Leave with a game plan that creates a successful Patient Reactivation Program with a team approach leading to healthy patients and healthy practice.
Fierce Conversations : Getting results out of conversations that matter
Saturday 4 - 5 pm
We have all dreaded those tough conversations mostly because we aren't taught how to communicate effectively. Undo old assumptions, spark new insights and lay the groundwork for transformation in your practice through communication.
The Win-Win Outcome : Introduction to Buying and Selling Dental Practices
Thursday 1:30 - 2:30 pm
Don't want to be left behind in the growing trend of mergers and acquisitions? Join Bernie in exploring the opportunities in the marketplace and the dental landscape and why it is never too early to be planning your transition from business operator to business owner.